Legal

Privacy Policy

Last updated: 1 January 2025

Moncres Brogancroft Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at moncresbrogancroftltd.site or contact us in relation to our wholesale and trade services.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Moncres Brogancroft Ltd is a company registered in England and Wales. Our registered office is at 27 Montrovia Crescent, Liverpool, L10 9NB, United Kingdom. We are the data controller responsible for the personal information collected through this website.

For any data protection enquiries, you may contact us at: info@moncresbrogancroftltd.site

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: first name, last name, company name or trading name
  • Contact data: email address, telephone number, postal address
  • Business data: business type, industry sector, estimated order volumes
  • Communication data: the content of messages you send us via our contact form or by email
  • Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
  • Usage data: information about how you use our website, including pages visited and time spent on each page

3. How We Collect Your Personal Data

We collect personal data through the following means:

  • Direct interactions: when you complete our contact or trade enquiry form, email us, or telephone us
  • Automated technologies: when you browse our website, we may automatically collect technical and usage data through cookies and similar technologies
  • Third parties: we may receive data from analytics providers or from publicly available professional directories where relevant to our legitimate business interests

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to trade enquiries and provide you with information about our wholesale products and services
  • To prepare and issue wholesale proposals and supply agreements
  • To manage ongoing trade relationships and supply arrangements
  • To comply with legal obligations applicable to our business
  • To improve our website and the services we offer
  • To send relevant business communications where you have consented or where we have a legitimate interest in doing so

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

  • Consent: where you have given explicit consent, such as when submitting a contact form and ticking the consent checkbox
  • Contract: where processing is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract
  • Legitimate interests: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests
  • Legal obligation: where processing is necessary for compliance with a legal obligation to which we are subject

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Trade enquiry data is typically retained for up to 24 months. Data relating to active supply contracts is retained for a minimum of 6 years following the end of the contractual relationship in line with UK tax and commercial law requirements.

7. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

  • Service providers who assist us in operating our website or conducting our business, subject to confidentiality obligations
  • Professional advisers including lawyers and accountants, where necessary
  • Regulatory authorities or law enforcement bodies where required by law

Any third parties with whom we share your data are required to process it in accordance with applicable data protection law.

8. International Transfers

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including the use of standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure ("right to be forgotten") in certain circumstances
  • The right to restrict processing in certain circumstances
  • The right to data portability in certain circumstances
  • The right to object to processing based on legitimate interests
  • The right to withdraw consent at any time where processing is based on consent
  • The right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@moncresbrogancroftltd.site. We will respond to all requests within one calendar month.

10. Cookies

Our website may use cookies to improve your browsing experience and to collect anonymised usage data. Cookies are small text files placed on your device. You can set your browser to refuse some or all cookies. Please note that disabling cookies may affect the functionality of certain parts of this website.

11. Website Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. However, no internet transmission is entirely secure and we cannot guarantee the security of data transmitted to our website.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

  • Email: info@moncresbrogancroftltd.site
  • Telephone: +44 7735 392926
  • Post: 27 Montrovia Crescent, Liverpool, L10 9NB, United Kingdom

If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.