Answers to common trade enquiries about our wholesale services, order processes and partnership terms.
MOQs vary by product category. Most apparel and footwear lines carry an MOQ of 6–12 units per style, while accessories and home textiles typically start from 6–10 units per SKU. Our wholesale bundles and inventory packs are available from a minimum of 1 pack. Full MOQ details are listed on each product page and will be confirmed in any trade proposal we issue.
To establish a trade account, please submit an enquiry through our Contact page. Include details of your business type, the product categories you are interested in, and your estimated order volumes. Our trade team will review your application and respond with next steps within 1–2 business days. We welcome both new and established retail businesses.
Lead times vary by product category and order size, typically ranging from 10 to 35 days from order confirmation. Standard apparel and accessory lines generally carry 10–21 day lead times, while footwear and larger orders may require 21–35 days. Exact lead times are confirmed in each trade proposal. We recommend reaching out 4–6 weeks before your required delivery date to allow for adequate planning.
We supply to both UK and international trade partners. Our logistics network supports deliveries across Europe and to select international markets. International orders may be subject to additional shipping costs and longer lead times, which will be clearly outlined in any proposal. Please indicate your location when submitting an enquiry so we can confirm available shipping arrangements to your region.
Sample requests are available for established trade enquiries and are assessed on a case-by-case basis. Where samples can be arranged, these are typically provided at cost and credited against subsequent qualifying orders. Please discuss sample requirements when submitting your initial trade enquiry and our team will advise on what can be facilitated.
Standard payment terms for new trade accounts are 50% deposit upon order confirmation with the balance due prior to dispatch. Extended payment terms, including net 30 arrangements, may be available to established partners following a track record of successful orders. All payment terms are agreed contractually and confirmed in your trade agreement before any order is processed.
Our product portfolio is reviewed and updated on a seasonal basis — typically four times per year aligned with Spring/Summer and Autumn/Winter retail programmes. Registered trade partners receive advance notification of new collection additions and seasonal inventory packages. Some products are available year-round as core lines, while others are offered as limited seasonal runs.
Returns are accepted within 14 days of delivery for goods that arrive with a verifiable manufacturing defect or where the delivered product materially differs from the agreed specification. We do not accept returns for change-of-mind or overstocking reasons. Full details are set out in our Returns Policy. Any return must be pre-authorised by our trade team before goods are dispatched back to us.
Exclusive territory arrangements may be available to qualifying distribution partners who meet minimum annual volume commitments and have a demonstrated track record in the relevant market. Such arrangements are subject to separate negotiation and formal contractual agreement. If you represent a regional distributor interested in exclusive arrangements, please reference this in your initial trade enquiry.
You can reach our trade team by completing the enquiry form on our Contact page, by emailing info@moncresbrogancroftltd.site, or by calling +44 7735 392926 during business hours (Monday–Friday, 09:00–17:30 GMT). We aim to respond to all written enquiries within 1–2 business days. We look forward to hearing from you.